By making a purchase or accessing the Website of NB Flower APP, you agree to the following Terms and Conditions. It is your own responsibility to ensure that you are fully aware of all of these Privacy Policies when making a purchase on

1 Information about us

NB Flowers business is a private business aiming at providing exceptional services and products to match the market demand and customer desires. Quality comes as a priority both in products provision as well as services offering. Our ultimate goal is to obtain customer satisfaction and achieve greater success by offering value added services in line with the globalized world’s trends of offerings, modern technological infrastructure, customer oriented services and excellence in internal value chain design and organizational structure. NB Flowers business is a unique floral business in the East Coast community of the United Arab Emirates and established in the city of Fujairah. Its second branch has recently been established in Khorfakkan city of Sharjah Emirate, UAE. The business’s main focus is Quality and Excellence in customer service as well as the products and services offering. Having these two elements as core values, we at NB flowers are willing to offer the following services to our customers which will make us different from the rest of competitors both well-established ones and small ones in the market.

  1. Modern showroom/shop with attractive design and elements
  2. Offering variety of flowers both cut and potted ones
  3. Offering best quality Grade A artificial flowers
  4. Offering best quality of preserved flowers (Forever Roses)
  5. Offering perfumes
  6. Offering home fragrances
  7. Offering floral arrangements for events
  8. Offering bridal bouquets
  9. Delivery service
  10. Online website
  11. E-commerce and e-purchase facility
  12. Credit/debate cards purchase facilities
  13. Special promotions on special occasions
  14. Entrepreneurship advising for UAE nationals only willing to open their small businesses.

2 How the contract is formed between you and us

2.1 After placing an order, you will receive online notification from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product or Service. All orders are subject to acceptance by us. The contract between us (Contract) will only be formed when you receive the Products and/or Services (as applicable).

2.2 In the case of Products, the Contract will relate only to those Products which you receive. A contract for any other Products which may have been part of your order will be formed when you receive those other Products.

2.3 In the case of Services, these will be governed by the relevant terms and conditions applicable to the particular service, which will be available on the site to which your service relates – please check these terms and conditions before proceeding with your order.

2.3.1 Knowing that the service is of your need and acknowledge it by placing your order and payment

2.3.2 Making sure in advance that your selected services are your final choice and no changes of whatsoever to be requested once the order is placed.

2.3.3 Services such as hotel room arrangement or home arrangements for birthdays, anniversaries, graduations, baby shower and etc. can only be cancelled if ordering person requests so, immediately after placing an order. If late confirmation or order is received, NB has the right to refuse or deduct specific service amount not less than 40% or the actual amount placed online

2.3.4 We are not liable if order is requested to be cancelled when florists and drivers are already out to deliver or execute such service or are on the way to the venue.

3 Your status

3.1 By placing an order through our site, you warrant that:
3.1.1 You are legally capable of entering into binding contracts;
3.1.2 You are at least 16 years old; and
3.1.3 That you are not resident in a county where making a payment to our site, in line with these terms and conditions would breach any laws in that county.

4. Legal rights:

NB Flowers has the right to make the following changes if necessary:

4.1 Terminate user account in case of any fraudulent activity is observed
4.2 Delete account or delete any ordering entry without notifying in case Abusive language or text is generated by any party using the online services offered online
4.5 Cancel any order if any fishing activity is observed
4.6 Cancel any order or request if it is by any means not parallel to the existing laws of the UAE
4.7 Cancel any order if any abusive name or title is observed either in ordering person title or receiver’s
4.8 Ignore or not reply to any email that carries an abusive email name, or wordings
4.9 Ignore any text message written to the receiver if it contains abusive language or wordings that are against the UAE laws, Islamic values, cultural values or insulting any party what so ever NB Flowers has the right to report any suspicious activity observed or any fraudulent emails or transaction received to the legal authorities. It is also the right of NB Flowers to report any abusive language or text used during communications with our employees. No one has the right to verbally abuse any NB Flowers employees no matter what. All communications in case of unsatisfactory product or services should be in accordance with the cultural and Islamic values of the country and no emotional or unlawful language and wordings will at no circumstances be accepted.

5 Delivery of Products

In the case of Products, your order will be fulfilled/made ready for receipt (as applicable) within a reasonable time of the date indicated at the time of ordering, unless there are exceptional circumstances.

5.1 Selected product or services is temporarily out of stock or discontinued
5.2 Your payment approval is by any case suspended or rejected by any legal financial mediator/gateway/bank
5.3 Your delivery details are incomplete
5.4 Your delivery comments and text to the receiver is abusive or against the policies of NB Flowers and local laws
5.5 Your delivery address is written wrong and contradicting delivery address or bypassing the delivery charges set out in online ordering platform
5.5.1 NB will not deliver any order if delivery price is bypassed by customer unless customer agree to pay delivery charges. Any delay caused under this article will be the responsibility of customer only
5.6 Your delivery notification is received in rush hour during festivity seasons such as Eid, Valentine, mother day, women’s day and others where all employees and business will be extremely busy with walk in customers.

6 Warranty

We warrant to you that any Product purchased from us through our site will, on delivery, conform to its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. All other warranties, conditions or terms relating to fitness for purpose, merchantability, satisfactory quality or condition whether implied by stature or common law are excluded in so far as permitted by law.

7 Cancellation rights and return policy

7.1 In the case of Products and services, if you are contracting as a customer, you have a statutory right to cancel your Product order for any reason and receive a full refund, except in the case of certain products listed in paragraph
7.2. You will receive a full refund of the price paid for the Products (excluding delivery costs). Your statutory right to cancel a Contract relating to the purchase of a Product starts from the date when you receive the Product (when the Contract between us is formed). If the Products have been delivered to you, you may cancel at any time 5 hours, starting from the time after you receive the Products subject to the clause stated in article 7.3. In the event that you received a Product that is damaged on delivery then please inform us of this in writing as soon as possible. If a Product is returned to us damaged and you have not informed us that the Product was damaged when you received it then we may refuse your right to cancel or receive a refund.
7.3 You will not have any right to cancel a Contract for the supply of any made-to-measure or personalized products such as:

1. Perishable products such as fresh flowers
2. Flower arrangements that are confirmed by you by any means of communication such as online orders, Whatsapp, direct call or walk in to the shop.
3. Flower bouquets that are returned after disposing them under the heat or other unfavorable conditions to perishable products
4. Flower bouquet and flowers that are by any means damaged or returned more than 5 hours without prior notification
5. Forever roses that are damaged or exposed under heat or humidity
6. Hilum filled balloons that are returned after 4 hours of receiving them
7. Perfumes that are received in good condition and noticed broken after the delivery is done and receipt of items in good condition is obtained.
8. Not informing the delivery agent or driver about any defect or missing upon delivery
9. Bouquets that you or your family may consider over price comparing to other sellers, this comparison must be done before placing an order or purchase transaction is made
10. Products or services that are purchased by someone else cannot be returned by the receiver or any family member
11. Flowers that are causing unexpected allergies to customers if customer not informed us of any such issue when placing the order. It is the responsibility of the customer to recognize flower types and avoid ordering them and notify us by removing them from a bouquet in clear wordings during ordering process.

7.4 In the case of Services, your cancellation rights vary depending on the service that we are providing you with. A cancellation fee may be applicable. Please refer to the particular terms and conditions that relate to the Service that you are receiving in accordance with paragraph 2.3.
7.5 In the case of Products, to cancel a Contract, you must inform us in writing. If the Products have been delivered to you, you must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. This can only apply if the product is a hard object such as perfumes, vases, artificial flowers and baskets. Perishable products are not covered by any means of warranty or guaranty.

8 Transfer of rights and obligations

We may transfer our rights and obligations under these terms and conditions to another organization, but that will not affect your rights or our obligations under your Contract with us. You may only transfer your rights and obligations under your Contract with us if we agree to this in writing.

9 Price

9.1 The price of the Products, Services and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
9.2 Product and Service prices include VAT, where applicable. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products or Services in full before the change in VAT takes effect.
9.3 Product and Service prices and delivery charges are liable to change at any time, but changes will not affect orders for Products and/or Services which you then take steps to fulfil/receive within a reasonable time of such order.

10 Refunds

10.1 If an order is cancelled in accordance with article 7 above, then we will refund the amounts owed as soon as possible following cancellation and in any case within 2-5 days following cancellation or shortest possible time depending on the response from other technical and financial partners involved.

10.2 If we are due to provide you with a refund then this will be made to you directly by visiting the shop and presenting legal documents such as valid ID card or passport. The details of ordering person sho uld match the walk in person credentials. We may also refund you by transferring the refund amount to your bank account where complete banking information will be necessary to complete the refund transaction. Bank credentials must match the ordering person credentials during ordering.

10.3 in the event where the order is placed double due to technical issues or customer mistake, we request you to inform us immediately by email or call us directly and provide us with the reference number of your transaction and full contact details which should match the ordering person credentials.

10.4 in the event where you place an order and immediately want to cancel and ask for the refund, please call us and provide us with your contact information and order reference number. Our team will complete the required observations and notify you in shortest possible time and inform you of the procedural refund policy and information or processing details needed to complete the refund.

11 How we use your information

Please read the Privacy Policy http://www.nb-flowers/privacypolicy/ for details on how we will use your information. By agreeing and accepting these terms and conditions you hereby agree and accept the terms of our Privacy Policy.

12 Our liability to a business

12.1 This paragraph 12 applies when you are making payments in the course of a business.

12.2 Subject to paragraph 12.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and/or Services and, subject to paragraph 12.3, any losses that you suffer as a result of our failure to comply (whether arising in contract, (including negligence), breach of statutory duty or otherwise).

12.3 Subject to paragraph 12.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses were in our contemplation as at the date that the contract constituted by these terms and conditions was formed between us of being a foreseeable consequence of our breach:

(a) Loss of income or revenue;
(b) Loss of business;
(c) Loss of profits;
(d) Loss of anticipated savings;
(e) Loss of data; or
(f) Waste of management or office time.
11.4 We do not in any way exclude or limit our liability for:
(a) Death or personal injury caused by our negligence;
(b) Fraud or fraudulent misrepresentation;
(c) Defective products under the Consumer Protection Act or
(d) Any other matter for which liability cannot be excluded or limited by law.

This paragraph 12 does not apply if you are contracting as a consumer. If you are contracting as a consumer please see paragraph 13

13 Our liability to a Customer

13.1 All products we offer are not consumable in a sense to affect the health of customers, if we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms and conditions or our negligence. Loss or damage is foreseeable if it was an obvious consequence of our breach or it was otherwise contemplated by you and us at the time we entered into the relevant Contract subject to application of paragraph or article 7.3.

13.2 We only supply the Product and Services for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3 Some people might have certain allergies with certain categories of flowers, we are in no ways responsible for any allergic reaction cause doe to customers’ sensitivity to certain type of flower, nor liable for any financial damage or direct damage caused to the health of a customer.

13.5 Some customers may send flower bouquets to another person without disclosing sender’s information. NB flowers will act upon such requests as requested by the sender with full confidentiality, but if the receiver refuses to receive the product without knowing the sender information we will not be liable for any refund

13.5.1 in case, a receiver take legal action to know the contact information of the sender, NB will not be liable for any information provided to legal authorities (only if court case is filed and official letter is sent by court) in such case customer will be informed and we will act in the interest of the court order.

13.5.2 we will not be responsible or liable to any dispute arise from article 13.5 between the sender and receiver parties of any extent.

14 Our right to vary these terms and conditions

14.1 We have the right to revise and amend these terms and conditions from time to time.

14.2 You will be subject to the policies and terms and conditions in force at the time that you order Products and/or Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

15 Our contract with you if you are a business

15.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter hereof.

15.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

15.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

15.4 Nothing in this paragraph limits or excludes any liability for fraud.

16 Our contract with you if you are a customer

If you are contracting as a customer not as a business, we intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing. If you are contracting in the course of business, this paragraph 16 does not apply. If you are contracting in the course of business please see paragraph 12 and 15.

17 Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication by us to you will be electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

18 Notices

18.1 Any notice to be sent by you or by us in connection with these terms and condition can be sent by letter or by email. Notices to us should be sent to one of the following addresses:

18.1.1 Post: Accounts Receivable, NB Flowers, Fujairah main branch, Al Fahem street, Shop # 1

18.1.2 Email: care@nb-flowers.com

18.2 We will send notices to you by email to the email address that you supplied at the time of signing up to our site.

18.3 Either of us can change the address for notices by telling the other in writing the new address, but the previous address will continue to remain valid for 7 days after the change is notified.

18.4 If sent to the correct address, a notice will be treated as received 3 working days after sending if a letter or 24 hours if sent by email.

19 Third party rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them.

20 Waiver

The failure of either party to exercise or enforce any right conferred on that party by these terms and conditions shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

21 Severability

If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

22 Force majeure

We reserve the right to defer the date of delivery or to cancel a Contract for all circumstances beyond its reasonable control, including but not limited to any strike, lockout, disorder, fire, explosion, accident or stoppage of or affecting our business or work and which prevents or hinders the delivery of the Goods or the performance of the Services.

23 Law and jurisdiction

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by law. Any dispute or claim arising out of or in connection with these terms and conditions or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of UAE.

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